Pento

Performance Engine 01

Pento Intelligence.
Know where your practice is making — and losing — money.

Fragmented practice and financial data becomes executive-grade business intelligence, with CFO/COO-level visibility for a doctor-owned business.

Positioning

CFO and COO-level visibility for a doctor-owned business.

Pento Intelligence transforms fragmented practice and financial data into actionable business intelligence — the same operating visibility a sophisticated DSO gives its executive team, delivered to a 1–5 location owner dentist.

6

Performance dimensions scored

12

Monthly executive operating reviews per year

1

Executive dashboard across all locations

AI

Generated performance insights

Pento Performance Score™

Practice Performance Assessment

ILLUSTRATIVE
0/ 100
Revenue Cycle81
Growth63
Operations74
Payer Performance58
Technology79
Treatment Acceptance67

Estimated Annual EBITDA Opportunity

+$0,000

Capabilities

What's inside Pento Intelligence.

  • Executive practice dashboard
  • Financial and operational analytics
  • Practice and peer benchmarking
  • Provider productivity
  • Hygiene performance
  • Labor efficiency
  • Location-level performance
  • Payer performance
  • Revenue-cycle KPIs
  • Treatment acceptance
  • Monthly executive operating reviews
  • EBITDA opportunity identification
  • AI-generated performance insights

Why it matters

Measurement is the precondition for margin.

01

See the whole business

Financial, operational, revenue-cycle, payer and growth performance in one executive view rather than five vendor portals.

02

Benchmark against peers

Provider productivity, hygiene performance, labor efficiency and location performance compared to relevant peer sets.

03

Convert insight to EBITDA

Every review surfaces quantified opportunities, owners and timelines — not a dashboard nobody opens.

Pento AI Insights™

Your AI-powered dental operating intelligence layer.

Pento continuously analyzes financial, clinical, operational, payer, revenue-cycle and growth data — then tells the owner what happened, why it happened, what it is worth and what to do next.

Revenue Cycle

High

Insurance AR over 90 days increased 14% this month. Delta Dental and MetLife account for 61% of the increase.

Benchmark
AR >90 at 18.4% vs Pento benchmark of 11.0%
Impact
$38,400 estimated recoverable cash
Action
Work the two-payer aging queue first; escalate claims with no payer response past 45 days.

Payer Performance

High

Effective reimbursement for crowns is 18% below comparable practices in your region.

Benchmark
$862 realized vs $1,051 regional comparable
Impact
$71,000 annualized reimbursement gap
Action
Review three PPO contracts flagged for renegotiation or participation change.

Provider Productivity

Medium

Doctor production per clinical hour is 11% below your peer benchmark, driven by lower restorative mix on Tuesdays and Thursdays.

Benchmark
$684/hr vs $769/hr peer benchmark
Impact
$54,600 annualized production opportunity
Action
Rebalance the block schedule to move restorative into mid-week doctor columns.

Hygiene

High

Hygiene capacity is running at 76% of available chair time.

Benchmark
76% utilization vs 88% top-quartile
Impact
$12,500 incremental monthly production
Action
Deploy pre-appointment at time of service and route overdue recall into open columns.

Treatment Acceptance

High

$184,000 of diagnosed treatment remains unscheduled from the past 90 days.

Benchmark
Acceptance at 61% vs 74% top-quartile
Impact
Implant and crown cases carry the highest-value recovery
Action
Assign treatment-coordinator follow-up on the top 40 unscheduled cases by value.

Patient Reactivation

Medium

427 active patients are overdue for hygiene.

Benchmark
Reactivation conversion historically 27–33%
Impact
115–140 appointments recoverable
Action
Run a segmented reactivation sequence starting with patients 6–12 months overdue.

RCM

High

First-pass claim acceptance has fallen below the Pento benchmark. Largest rejection category is missing attachments for periodontal procedures.

Benchmark
88.1% first-pass vs 96.0% benchmark
Impact
9.4 days added to average days-in-AR
Action
Enforce perio attachment rules at submission and re-train on narrative requirements.

Staffing

Medium

Clinical payroll is 3.2 percentage points above comparable Pento practices.

Benchmark
27.4% of collections vs 24.2% comparable
Impact
$96,000 annualized labor variance
Action
Align schedule template to production demand before adding clinical headcount.

Technology

Watch

Overlapping functionality across three patient-communication platforms.

Benchmark
3 platforms vs 1 in the Pento reference stack
Impact
~$9,600 annual software spend reduction
Action
Consolidate to a single engagement platform at the next renewal date.

Growth

Medium

Current new-patient demand supports approximately 1.3 additional doctor days per week without additional marketing spend.

Benchmark
New-patient supply exceeds scheduled doctor capacity
Impact
$430,000 annualized production capacity
Action
Model an associate day or extended hours before increasing acquisition budget.

What happened

The change detected in the practice this period.

Why it happened

The drivers behind the movement, isolated in the data.

What it is worth

A quantified financial impact, not a vague trend.

What to do next

A recommended action with an owner and a priority.

Pento Clinical Intelligence™ · 01

AI-Assisted Radiographic Intelligence.

Pento helps practices access and implement leading AI-powered clinical decision-support technologies — then connects what they surface to the rest of the operating workflow.

Pento ecosystem · radiographic view

Illustrative Clinical AI Interface

Illustrative interface. Original artwork. Not a patient image, not diagnostic output, and not an FDA-cleared device. Clinical AI capability is delivered by third-party technologies evaluated and implemented with Pento.

Illustrative findings surfaced for clinician review

  • F-01

    Potential interproximal caries

    Radiolucency flagged for clinician review — #30 mesial

    High signal
  • F-02

    Bone level measurement

    CEJ-to-crest 4.1 mm — distal #19

    Measured
  • F-03

    Periapical finding

    Apical radiolucency flagged — #14

    Moderate signal
  • F-04

    Existing restoration

    Radiopaque restoration detected — occlusal

    Detected
  • F-05

    Calculus

    Subgingival deposit indication — lower left sextant

    Low signal
  • F-06

    Anatomical structure

    Inferior alveolar canal traced for orientation

    Reference

AI-assisted insights support — not replace — the treating dentist's clinical judgment. Pento does not diagnose caries, periodontal disease or any other condition.

Pento Clinical Intelligence™ · 02

From AI-assisted finding to completed treatment.

Pento doesn't just help practices access AI. Pento connects clinical intelligence to the rest of the dental operating workflow.

01

AI-assisted finding

Third-party clinical AI surfaces a radiographic observation for review.

02

Doctor review

The treating dentist evaluates the image, the patient and the clinical context.

03

Clinical diagnosis

Diagnosis is determined by the clinician — never by the platform.

04

Treatment plan

Plan captured in the practice management system with codes and sequencing.

05

Patient education

Findings translated into a chairside visual the patient can understand.

06

Benefit intelligence

Coverage, remaining benefit and estimated patient responsibility surfaced.

07

Treatment coordination

Financing, scheduling and follow-up handled through Pento Growth.

08

Case acceptance

Acceptance tracked by provider, procedure and presentation channel.

09

Completed treatment

Production, collections and EBITDA impact measured in Pento Intelligence.

Pento Clinical Intelligence™ · 03

A Second Set of Eyes.
A Better-Informed Conversation.

AI-assisted clinical tools can give dentists additional decision support and make radiographic findings easier for patients to understand.

Pento helps practices evaluate and implement appropriate clinical AI technology while keeping the dentist fully responsible for diagnosis and treatment decisions. The value compounds when those findings flow into benefit intelligence, treatment coordination and performance measurement.

100%

Diagnosis retained by the treating dentist

1

Connected clinical and business workflow

Pento ecosystem · radiographic view

Illustrative Clinical AI Interface

Illustrative interface. Original artwork. Not a patient image, not diagnostic output, and not an FDA-cleared device. Clinical AI capability is delivered by third-party technologies evaluated and implemented with Pento.

Simplified annotations and measurement indicators support the chairside conversation.

Pento Clinical Intelligence™ · 04

From Clinical Finding to Patient Understanding.

A hypothetical case, followed end to end — clinical technology becomes materially more valuable when it is connected to Pento Growth and Pento Revenue.

  1. 1

    AI-assisted observation

    Potential interproximal caries identified for clinician review.

    Illustrative clinical AI output

  2. 2

    Doctor assessment

    Clinical findings reviewed and diagnosis determined by the treating dentist.

    Clinician-owned decision

  3. 3

    Treatment opportunity

    Restoration discussed with the patient chairside.

    D2392 · posterior composite

  4. 4

    Benefit estimate

    Patient coverage and estimated responsibility displayed before the conversation ends.

    Est. patient portion $84

  5. 5

    Patient education

    Visual explanation presented chairside in plain language.

    Annotated patient view

  6. 6

    Treatment coordination

    Financing and scheduling options presented in the same visit.

    Pento Growth

  7. 7

    Outcome

    Treatment scheduled and tracked through completion and collection.

    Pento Revenue

Chairside patient summary · illustrative

Tooth #30 — posterior composite

Diagnosed fee

$310

Estimated plan benefit

$226

Estimated patient portion

$84

Remaining annual benefit

$1,140

Treatment scheduled — 6 days outACCEPTED

Illustrative figures. Benefit estimates depend on payer, plan and eligibility data available at the time of the visit.

Pento Clinical Intelligence™ · 05

See Clinical Performance Beyond a Single Patient.

A DSO doesn't only use AI to analyze one radiograph. Corporate clinical leadership studies aggregated patterns across providers and locations. Pento aims to give independent practices and emerging groups comparable visibility where technically, contractually and legally permitted.

View by

Pento Clinical Intelligence dashboard · Group view · illustrative

Trailing 90 days

Treatment diagnosed

$426,000

Trailing 90 days

+8.2%

Treatment acceptance

66%

Peer benchmark 74%

-8 pts

Unscheduled diagnosed

$145,000

Active recovery list

342 patients

Hygiene-to-doctor conversion

58%

Top quartile 71%

-13 pts

Restorative case mix

41%

Of diagnosed production

Stable

Perio diagnosis rate

22%

Peer benchmark 31%

-9 pts

Clinical AI utilization

83%

Radiographs processed

+16 pts

Production opportunity

$34,000

Scheduling gap at benchmark

Quantified

Case acceptance by procedure — practice vs. Pento peer benchmark

Restorative
71%
Crown & bridge
64%
Endodontics
58%
Perio therapy
44%
Implants
37%

Vertical marker indicates the Pento peer benchmark. Illustrative data.

Pento Clinical Intelligence™ · 06

Clinical calibration, not clinical override.

Emerging groups need a way to see variation between providers — so they can facilitate peer review and support consistent clinical standards.

Restorative diagnosis index · group benchmark = 100

Provider A108

Above benchmark

Provider B96

Within range

Provider C73

Material variation

Vertical marker = group benchmark (100). Illustrative data.

Pento Insight

“Provider C's restorative treatment patterns differ materially from the peer benchmark. Consider clinical calibration and case review.”

Pento never overrules a clinician. Variation is surfaced as decision support so clinical leadership can investigate documentation habits, radiographic quality, scheduling patterns or genuine differences in patient population.

Peer review

Structured calibration cadence

Standards

Consistent documentation and diagnosis

Pento Clinical Intelligence™ · 07

Clinical intelligence inside the Pento Performance Score™.

Clinical opportunity becomes one dimension of a single operating picture — without ever implying that financial considerations determine diagnosis.

Pento Performance Score™

Revenue Cycle
84
Growth
72
Operations
78
Payer Performance
69
Technology
88
Treatment Acceptance
74
Clinical Opportunity
81

Clinical opportunity → business opportunity

Diagnosed treatment

$426,000

Accepted treatment

$281,000

Unscheduled treatment

$145,000

Case acceptance

66%

Pento peer benchmark

74%

Scheduling opportunity

$34,000

Diagnosis is clinical. Follow-through is operational. Pento measures the second so the first is never lost to a scheduling gap, an unclear estimate or an unreturned call.

Pento Performance Flywheel™

Three engines and one clinical layer, running as a closed loop.

Better information only creates value when it reaches the systems that convert, collect and measure it.

01

Pento Intelligence

Identifies clinical, operational and financial opportunities across the practice.

02

Clinical AI

Third-party AI-assisted review supports the dentist and patient understanding.

03

Pento Growth

Treatment coordination, case acceptance and structured patient follow-up.

04

Pento Revenue

Benefits, claims, reimbursement and collections executed to completion.

05

Pento Intelligence

Measures production, collections, case acceptance and EBITDA impact.

Clinical intelligence in. Measured enterprise value out.

DSO-level operating view

See Your Practice the Way a DSO Sees It.

Possessing practice data is not the same as having institutional operating intelligence. Every metric is scored against a peer benchmark and a top-quartile standard.

Executive operating dashboard · trailing twelve months

ILLUSTRATIVE
MetricYour practicePento peerTop quartile
Collections
$2.41M$2.28M$2.90M
Net collection rate
94.1%96.0%98.2%
EBITDA margin
17.8%19.5%26.0%
AR >90 days
18.4%11.0%6.5%
New patients / mo
635882
Treatment acceptance
61%66%74%
Hygiene utilization
76%82%88%
Provider productivity
$684/hr$769/hr$905/hr
Labor %
27.4%24.2%22.0%
Lab %
8.1%7.5%6.2%
Supply %
6.4%6.0%5.1%
Payer reimbursement
Index 88Index 100Index 112
Unscheduled treatment
$184K$121K$68K
Recall / reactivation
427 overdue260 overdue140 overdue
Technology spend
2.9% of coll.2.4%2.0%
At or above benchmark Below benchmark Priority gap

Get started

Start with the Pento Performance Score™

Every Pento relationship begins with a comprehensive assessment of your practice — financial, operational, revenue-cycle, payer and growth performance.

Independent Dentistry. Institutional Advantage.

Get Your Practice Assessment